eesel AI

Introduction

eesel is an advanced AI platform specifically engineered to transform customer service and support operations. It offers a comprehensive suite of AI agents that seamlessly integrate with existing business tools such as Zendesk, Freshdesk, Jira, and Confluence. The platform's core capability lies in its ability to learn from a company's historical data, including past support tickets, help center articles, and documentation, as well as its unique brand tone. This learning enables eesel to automate frontline support, provide real-time assistance to human agents, and intelligently manage ticket workflows, ultimately streamlining customer experience (CX).

The primary mission of eesel is to address critical challenges in customer service, such as managing high volumes of inquiries, reducing response times, ensuring consistent support quality, and mitigating agent burnout. By automating repetitive and routine tasks, eesel empowers organizations to significantly reduce operational costs, boost agent productivity, and guarantee that customers receive prompt, accurate, and on-brand responses around the clock. The platform is designed for quick deployment, allowing businesses to integrate AI into their workflows with minimal effort and immediate impact.

eesel has demonstrated substantial success, having processed over 70 million tickets and chat sessions. This has translated into an impressive $124 million in savings for thousands of customers, with the platform typically achieving a return on investment within just two months. On average, eesel AI autonomously resolves 81% of support conversations, making it a trusted solution for over 1,000 customer service teams of all sizes globally.

Key Features

• 1.
  AI AgentAutomates frontline customer support by learning from past tickets, help centers, macros, and documentation, ensuring consistent and on-brand responses.
• 2.
  AI CopilotProvides real-time assistance to human agents by drafting replies and offering relevant information, significantly improving response speed and accuracy.
• 3.
  AI TriageAutomatically processes incoming chats and tickets to route, edit, or tag them based on custom rules, maintaining an organized and efficient help desk backlog.
• 4.
  AI ChatbotEmbeddable chatbot for websites and applications that offers 24/7 instant answers, guides shoppers, and can be customized for both support and sales functions.
• 5.
  AI Internal ChatFunctions as an all-knowing AI teammate for internal teams, providing instant answers from company documentation (Confluence, Google Docs) directly within Slack or Microsoft Teams.
• 6.
  AI Email AssistantGenerates instant email and ticket drafts, enhancing agent efficiency and ensuring consistent communication across all customer interactions.
• 7.
  AI Blog WriterExtends AI capabilities to content creation by generating high-quality blog posts, leveraging learned company knowledge and tone.
• 8.
  AI Chatbot E-commerceA specialized chatbot designed to answer product-related questions and guide shoppers through the purchasing process on e-commerce platforms.

Target Users

• 1.
  Customer Service ManagersBenefits from reduced ticket volumes, improved agent efficiency, and consistent service quality, leading to better team performance metrics.
• 2.
  E-commerce BusinessesLeverages 24/7 AI chatbots to handle customer inquiries, assist with sales, and provide instant support to online shoppers, enhancing conversion rates.
• 3.
  IT Support TeamsUtilizes AI for service desk automation and IT Service Management (ITSM), ensuring rapid resolution of internal queries and operational efficiency.
• 4.
  New Support AgentsGains immediate access to comprehensive knowledge and AI-drafted responses via AI Copilot, accelerating onboarding and time-to-proficiency.
• 5.
  Companies with Extensive Knowledge BasesBenefits from AI's ability to learn from vast documentation (e.g., Google Docs, Confluence) to provide accurate and instant information internally and externally.
• 6.
  Organizations Seeking AutomationAims to automate repetitive customer interactions and internal information retrieval, freeing up human resources for more complex tasks.

Unique Selling Points

• 1.
  Seamless Plug-and-Play IntegrationInstantly connects with over 100+ existing tools like Zendesk, Freshdesk, Jira, Confluence, and Shopify, learning from diverse data sources without heavy lifting.
• 2.
  Guaranteed Data Privacy and SecurityEnsures customer data is never used for training AI models (contractually guaranteed), is encrypted at rest and in transit, and adheres to GDPR and CCPA compliance with EU data residency options.
• 3.
  High Autonomous Resolution RateAchieves an average of 81% autonomous resolution of support conversations, significantly reducing manual workload and contributing to substantial cost savings.
• 4.
  Fully Customizable AI BehaviorAllows users to define AI's tone, actions, and escalation protocols using plain text prompts, ensuring the AI aligns perfectly with brand guidelines and operational needs.
• 5.
  Sandbox Simulation and TestingProvides a safe sandbox environment to test AI performance against past tickets, identify and fix gaps, and confidently roll out solutions.

Use Cases

• 1.
  Automating Routine Customer InquiriesDeploying an AI agent to handle frequently asked questions and common support issues via chat, email, or help desk forms.
• 2.
  Accelerating Agent Response TimesUtilizing AI Copilot to generate instant draft replies for human agents, enabling them to respond to customers faster and more consistently.
• 3.
  Efficient Ticket Categorization and RoutingImplementing AI Triage to automatically tag, categorize, and assign incoming support tickets to the appropriate teams or agents.
• 4.
  Providing 24/7 Website Customer SupportEmbedding an AI chatbot on a company's website to offer immediate assistance and information to visitors at any time.
• 5.
  Instant Internal Knowledge RetrievalSetting up an AI internal chat in team communication platforms (like Slack) to provide employees with quick answers from internal documentation.
• 6.
  Streamlining E-commerce Product SupportConfiguring an AI chatbot to answer specific product questions, provide sizing guides, and assist shoppers with purchasing decisions.
• 7.
  Generating Marketing and Support ContentUsing the AI blog writer to create articles or the AI email assistant to draft customer communications, maintaining brand voice and consistency.

Pricing & Availability

eesel AI offers a free trial, allowing prospective users to experience its capabilities before committing. Calls to action like "Try eesel AI for free" are prominent across the website. While specific pricing tiers are not detailed in the provided content, a dedicated "Pricing" page is available, indicating a paid, likely subscription-based, model. The platform supports multiple languages including English, Japanese, Spanish, French, German, and Portuguese, suggesting global availability.