They Said

Introduction

TheySaid is an innovative AI-powered platform designed to revolutionize survey creation and analysis, particularly focusing on qualitative feedback and user testing. It addresses the long-standing challenge of extracting meaningful insights from open-ended responses and user testing transcripts, especially at scale, which traditional surveys often struggle with. The platform's core mission is to enable businesses to mine conversations and qualitative data, even from thousands of responses, and make sense of it efficiently with the help of artificial intelligence.

The platform distinguishes itself by moving beyond simple quantitative data collection, offering dynamic and adaptive feedback mechanisms. By integrating AI, TheySaid transforms static surveys into interactive experiences, allowing for deeper engagement and more nuanced data capture. This approach helps organizations gain a comprehensive understanding of customer and user sentiment, motivations, and pain points.

TheySaid has demonstrated tangible benefits for its users, with testimonials highlighting significant improvements such as a "5-10% decrease in customer churn," an "increase in upsell opportunities," and a "5-10% increase in qualified leads from existing customers." These results underscore the platform's effectiveness in driving business growth and enhancing customer relationships through smarter insight gathering.

Key Features

• AI User TestingWatch user videos while AI sends relevant test tasks in real-time, and conduct tests with AI follow-up questions for deeper insights into usability, design, and user experience.
• AI FormsUtilize guided questions where the AI adapts the flow based on real-time responses, creating interactive and detailed data collection experiences.
• Conditional LogicQuestions automatically adapt based on each answer provided, ensuring a smarter and more relevant testing or survey flow.
• 2 Way VoiceEngage in natural conversations with users, allowing AI to listen, respond, and dynamically adapt the discussion in real-time to uncover deeper insights.
• AI SidebarReceive real-time AI guidance in a dedicated sidebar as users complete tasks and provide feedback, enhancing the feedback collection process.
• AI InterviewsAutomate user interviews with AI-driven questions that adapt dynamically based on responses, facilitating the discovery of profound insights without manual intervention.
• AI SurveysEnhance traditional rating scale, multiple choice, and ranking questions with AI follow-up questions to gather richer, more comprehensive insights.
• AI PollsGo beyond single-question polls by having AI probe users about the 'why' behind their responses and summarize that feedback in real-time.

Target Users

• Marketing TeamsBenefit from deep customer insights, competitive intelligence surveys, win-loss interviews, and product reviews to refine messaging and make smarter decisions.
• Product TeamsGain rich user feedback to refine UX, validate ideas, and create customer-centric experiences through customer needs discovery and product quality interviews.
• Design TeamsLeverage comprehensive user feedback for UX audits, 5-second tests, and general user testing to refine designs and ensure experiences resonate with users.
• FoundersUtilize the platform to validate ideas, refine market positioning, conduct market research, and perform product market fit interviews to drive growth.
• Sales TeamsUncover the 'why' behind deals through win-loss and lost customer interviews, helping to understand objections, refine messaging, and improve conversion rates.
• HR TeamsEasily gather employee insights for engagement, retention, and workplace improvement through employee engagement surveys, job applicant screeners, and onboarding/exit interviews.

Unique Selling Points

• Qualitative Insight at ScaleSolves the inherent difficulty of extracting qualitative feedback from large volumes of responses by leveraging AI to mine and make sense of data.
• Dynamic AI InteractionFeatures like AI Forms, Conditional Logic, and 2 Way Voice enable adaptive, real-time conversations and question flows that traditional surveys cannot offer.
• Comprehensive Feedback AutomationAutomates not just data collection but also the probing for deeper insights and summarization of feedback, significantly reducing manual effort.
• Proven Business ImpactTestimonials highlight concrete benefits such as reduced customer churn, increased upsell opportunities, and higher qualified lead generation.
• Extensive Workflow IntegrationsConnects with popular tools like Salesforce, Slack, HubSpot, and Zendesk, ensuring seamless integration into existing business workflows.

Use Cases

• Competitive Intelligence SurveysMarketing teams can gather insights on competitors to refine strategies and messaging.
• Customer Needs DiscoveryProduct teams can identify unmet customer needs and validate new product ideas.
• UX Audit InterviewsDesign teams can conduct in-depth interviews to assess usability and identify areas for improvement in user experience.
• Product Market Fit InterviewsFounders can validate their product's alignment with market demand and refine their positioning.
• Win-Loss InterviewsSales teams can understand the reasons behind won and lost deals to improve sales strategies and messaging.
• Employee Engagement SurveysHR teams can measure and improve employee satisfaction and retention within the organization.
• Workflow Assessment InterviewsOperations teams can uncover inefficiencies and optimize processes for improved productivity.

Pricing & Availability

TheySaid offers a "Get Started Free" option, indicating a freemium model or a free trial period for users to experience the platform's capabilities. Specific pricing tiers or subscription models are not detailed in the provided content. The platform is available for immediate use through its sign-up portal.