Entergram is a Telegram CRM and support platform built on real Telegram accounts rather than bots. It connects the personal Telegram accounts customers already message and brings those conversations into one shared workspace where teams can manage chats, CRM records, tickets, assignments, and analytics without replacing the conversation with a bot. Because Entergram runs on the actual accounts people already use, the full chat history, contacts, groups, and channels are available from day one, and replies come from the team's own usernames.
The platform turns Telegram chats into a working CRM pipeline. Teams can add custom columns such as stage, owner, and deal size, manage inbound leads across multiple accounts in a single shared inbox, and convert any chat into a ticket. Message content stays private by default: each team member only sees chats from the Telegram accounts they connected themselves, while the shared CRM layer of columns, tags, tickets, templates, and internal comments is available to the whole workspace. When a second person connects the same Telegram account on their seat, both can work the same chats live from the same real account without sharing passwords or 2FA.
Entergram also provides Telegram analytics and response-time tracking that the native app does not offer. Teams can monitor message volume, response times, activity heatmaps, and compare team performance. Incoming chats can be turned into linked support tickets with statuses, assignees, and a Kanban board, giving every agent full context without requiring customers to start a bot. Broadcast messaging is supported from real accounts, with a free dedicated-IP proxy for each account to help keep sends safer, and messages can be paced and sent server-side rather than fired in a burst.
For AI workflows, Entergram offers a Telegram MCP endpoint that connects real Telegram accounts to Claude, ChatGPT, n8n, or Make.com. Through one secure Model Context Protocol connection, AI tools can triage chats, draft replies, or pull a customer's history across every connected account. Entergram also integrates natively with Slack, Notion, and Make.com, with a workspace-scoped REST API covering everything else, so Telegram data reaches the tools teams already use. Slack conversations can flow into the workspace and replies written in Slack go back out through the real personal account that owns the chat. New Telegram chats can be written to a Notion database automatically, and the API provides plain JSON over HTTPS with least-privilege scopes shared with MCP and Make.com.
Entergram is designed for sales and CRM teams, support teams, and community managers who run on Telegram. It supports multiple connected accounts in one workspace, group ownership mapping, broadcasts to existing chats, and chat automation where every send stays tied to a real account and a real contact. A free trial is available without a credit card.
